MonkFootwear Shipping Policy
Effective Date: 2025/04/10
At MonkFootwear, we are committed to providing the best possible shipping experience—no matter where you live. We deliver worldwide and strive to ensure a high level of service, care, and responsiveness for every order.
Delivery Timeframes
Our shipping process is divided into two stages:
Processing Time: 24–48 hours
- Order confirmation
- Inventory check & quality inspection
- Packaging and handoff to logistics
Delivery Time: 6–10 business days
- Estimated delivery to most regions from our international shipping center.
Estimated delivery times for major destinations:
- USA / Canada / Australia: 6–10 business days
Holiday & Peak Season Estimates:
- USA / Canada / Australia: 10–15 business days
Note: Delivery times do not include potential delays from customs clearance or high-traffic periods (e.g. Christmas, New Year, Black Friday, Valentine’s Day).
Shipping Costs
We offer straightforward, no-hassle shipping:
- Standard Shipping (with tracking): Free
- Insured Delivery: Included with every order for peace of mind
Shipping Insurance Policy
To ensure your order arrives safely, we include insurance with every shipment. Below is our policy for insured deliveries:
Policy Details:
- Coverage: Protects against loss, theft, or damage during transit up to the purchase value
- Non-Refundable: Shipping insurance is not refundable once the order is placed
- Claims:
Damaged Items: Contact us within 7 days of receiving goods
Lost Items: Contact us within 14 days of the expected delivery
Include order number, photos, and proof of value when applicable
- Exclusions: Does not cover delivery delays or damage unrelated to transit
For claims or questions: Please contact us at info@monkfootwear.com
By placing an order with shipping insurance, you agree to the above terms.
Order Modifications & Cancellations
Because we begin processing immediately:
- Orders cannot be modified or canceled after submission.
- Please double-check your shipping details before completing your purchase.
Order Tracking
Track your order status and real-time delivery updates by clicking here or visiting the tracking page linked in your confirmation email.
For further assistance, contact our customer support team at:
📞 +1 (332) 334-6932